Customer Service

Conditions of Use:

 

Welcome to our online store! Dry Guy Waterproofing Ltd provides their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

 

Privacy:

 

Please review our Privacy Policies on bottom of each page of our site, which also governs your visit to our website, to understand our practices.

 

ELECTRONIC COMMUNICATIONS:

 

When you visit Dry Guy Waterproofing Ltd or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

COPYRIGHT:

 

All content included on this site, such as text, graphics, logos, button icons, images, videos, audio clips, digital downloads, data compilations, and software, is the property of Dry Guy Waterproofing Ltd or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Dry Guy Waterproofing Ltd, with copyright authorship for this collection by Dry Guy Waterproofing Ltd, and protected by international copyright laws.

 

TRADE MARKS:

 

Dry Guy Waterproofing Ltd trademarks and trade dress may not be used in connection with any product or service that is not Dry Guy Waterproofing Ltd in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Dry Guy Waterproofing Ltd. All other trademarks not owned by Dry Guy Waterproofing Ltd or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Dry Guy Waterproofing Ltd or its subsidiaries. All trademarks, service marks and trade names of Dry Guy Waterproofing Ltd used in the site are trademarks or registered trademarks of Dry Guy Waterproofing Ltd.

 

LICENSE AND SITE ACCESS:

 

Dry Guy Waterproofing Ltd grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Dry Guy Waterproofing Ltd. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Dry Guy Waterproofing Ltd. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images,  text, page layout, or form) of Dry Guy Waterproofing Ltd and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing  the DRY GUY name or trademarks without the express written consent of DRY GUY. Any unauthorized use terminates the permission or license granted by DRY GUY. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of DRY GUY so long as the link does not portray DRY GUY, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any DRY GUY logo or other proprietary graphic or trademark as part of the link without express written permission.

 

Limitation of Liability:

This site and the information presented materials and products on this site are provided "as is". Dry Guy Waterproofing Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server host that makes the site available are free of viruses or other harmful components. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Dry Guy Waterproofing Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if  Dry Guy Waterproofing Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Typographical Errors:

 

In the event that a Dry Guy Waterproofing Ltd product is mistakenly listed at an incorrect price, DRY GUY  reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Dry Guy Waterproofing Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Dry Guy Waterproofing Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

 

Termination of Terms:

 

These terms and conditions are applicable to you upon your accessing the site and or completing the registration or ordering process. These terms and conditions, or any part of them may be terminated by Dry Guy Waterproofing Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

 

Member Account, Password, and Security:

 

If any of the services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Dry Guy Waterproofing Ltd immediately of any unauthorized use of your account or any other breach of security. DRY GUY will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Dry Guy Waterproofing Ltd or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder. If you are under 18 years of age, you may only use our website with the supervision and involvement of a parent or guardian of legal age.

 

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT:

 

Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. DRY GUY reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant DRY GUY and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant DRY GUY and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Dry Guy Waterproofing Ltd or its associates for all claims resulting from content you supply. DRY GUY has the right but not the obligation to monitor and edit or remove any activity or content. DRY GUY takes no responsibility and assumes no liability for any content posted by you or any third party.

 

RISK OF LOSS:

 

All items purchased from Dry GUY are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

 

PRODUCT DESCRIPTIONS:

 

DRY GUY attempts to be as accurate as possible. However, The DRY GUY GROUP does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by The DRY GUY  itself is not as described, your sole remedy is to return it in unused condition.


DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY THE DRY GUY GROUP ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE DRY GUY GROUP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW THE DRY GUY GROUP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE DRY GUY GROUP DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THE DRY GUY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. The DRY GUY GROUP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

 

APPLICABLE LAW:

 

By visiting The DRY GUY, you agree that the laws of the province of BRITISH COLUMBIA, CANADA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and DRY GUY or its associates.

 

Indemnification:

 

You agree to indemnify, defend, and hold harmless DRY GUY, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

 

DISPUTES:

 

Any dispute relating in any way to your visit to the Dry Guy Waterproofing Ltd site or to products you purchase through Dry Guy Waterproofing Ltd shall be submitted to confidential arbitration in BRITISH COLUMBIA, CANADA, except that, to the extent you have in any manner violated or threatened to violate Dry Guy Waterproofing Ltd  intellectual property rights, Dry Guy Waterproofing Ltd may seek injunctive or other appropriate relief in any provincial or federal court in the province of BRITISH COLUMBIA, CANADA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the CANADIAN Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

 

 

SITE POLICIES, MODIFICATION, AND SEVERABILITY:

 

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Dry Guy Waterproofing Ltd. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

QUESTIONS:

 

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: info@dryguywaterproofing.com

 

Privacy Statement:

Dry Guy Waterproofing Ltd is committed to protecting your information and privacy. Please review the Privacy Statements below-

Collection and Security of Your Personal Information:

Dry Guy Waterproofing  and the Dry Guy Group are registered Canadian companies ,and where we  say Dry Guy below it is  a shortened version meaning the  Dry Guy group  .

Dry Guy Waterproofing Ltd collects information from you when you register on the site, enter contests, promotions or respond to a survey or communication to participate in site features with e-mail. If you choose to make a purchase, we will ask for additional information, such as your credit card number and billing address, which is used to create a billing account.

Dry Guy Waterproofing Ltd may collect information about any interaction you have with DRY GUY or its related, products, services or sites. i.e.

- we may use common website analytics tools on our site to retrieve information from your browser, including the site you came from, the search engine(s) and the keywords used to find our site along with the pages you visited within our site. We may also use technologies, such as cookies and web beacons to collect information about the pages you visited, the links you clicked on and other actions you used on our sites. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring web site addresses.

When you receive any newsletters or promotional e-mails from DRY GUY, we may use web beacons, customized links or similar technologies to determine whether the e-mail has been opened and which links your click in order to provide you with more focused e-mail communications or other information to help operate and improve to provide more effective customer service.

 

ELECTRONIC COMMUNICATIONS:

 

When you visit DRY GUY or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirements.

Dry Guy Waterproofing Ltd is committed to protecting the security of your personal information. We always try use updated varieties of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. When you place orders with your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted using highly encrypted Secure Socket Layer (SSL) technology.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

 

The Sharing of Your Personal Information:

 

We do not sell, trade, or transfer your personal identifiable information with outside parties unless we provide you with advance notice, except as described below. The term "outside parties" does not include Dry Guy Waterproofing Ltd. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you as long as those parties agree to keep this information confidential. We may also release your information when it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Third Party Links:

 

In diligence to provide you with more increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. We still seek to protect the integrity of our site and your privacy. DRY GUY welcomes any feedback about these linked sites (including if a specific link does not work) to assure your confidence while using our site.

 

Changes to the above Privacy Statement:

 

We will occasionally update our privacy statement to reflect changes in our services and customer feedback. You can periodically review our privacy statement to keep up to date of how Dry Guy Waterproofing Ltd is protecting your information.

 

Opt Out Preferences:

 

You can stop the delivery of future promotional e-mail from DRY GUY and its related sites by following the specific instructions in the e-mail you receive. Due to email production schedules you may receive emails already being sent prior to you opting out. Also note, we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

 

Your Consent:

 

By using any Dry Guy Waterproofing Ltd site, you consent to our privacy policy as well as our Terms of Use policy.

DRY GUY invites your comments regarding this privacy statement. If you have questions about our privacy statement or related material, please have them directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: info@dryguywaterproofing.com.This will ensure the ongoing excellent service to our valued customers.

 

Order Policy

 

Cancellation Policy:

 

To cancel an order, please email us using the Contact page. The following information is required for all cancellations: your name, e-mail address, mailing address, phone number, product/products and order number.

 

Shipping Policy:

 

We make all attempts to ship your order within five business days. When there may be situations where your order is delayed, please notify us promptly by email. If we are unable to ship your order within five business days, we will make every attempt to contact you and determine, product availability and if you’d like to wait for the items to become available for shipping your order.

 

Shipping Charges:

 

DRY GUY website calculates shipping costs real-time based on information provided by the shipping company at the time of checkout. While this is usually quite accurate, there can be times where you under pay for shipping and times that you slightly overpay. These overages will be deemed as handling fees, and will not be entitled to credit or refund.

 

Return Policy:

 

If you are dissatisfied with the performance of any of our products, please call to receive a Return Merchandise Acceptance number. Once the Return Merchandise Acceptance number is assigned, just return the unused portion in the original container the product came in, along with a brief description why the product was not satisfactory for the use it was intended , and your original receipt to the address shown on the Contact page. RMA’s will only be authorized within 30 days of purchase.

The Dry Guy

We, like you 16 years ago, demanded a quality waterproofing product for our camping equipment and continued outdoor enjoyment that did not contain aerosols, alcohol, or any other harsh chemicals.We could not find one environmental waterbased product. Now what! You guessed it! We developed a line of Superior Earth Friendly Waterproofing products just for the outdoor enthusiasts that gives reliable protection for the safety of your family and mother nature!